WarmStep® FAQ

We hope you will take advantage of our friendly and experienced staff to discuss questions you have about WarmStep®, in the meantime we have addressed a number of the common questions we get below:

General Questions

How is WarmStep® different than other electric radiant heating systems?


Warmstep® is lower in cost, faster to install, universally compatible, and maintenance-free. WarmStep® is compatible with direct nail and glue down wood flooring and it is the most innovative and comfortable wood floor radiant heating product available. No other system on the market is as purposefully and ideally designed for wood floors. so people can fully enjoy their spaces.




How do I know WarmStep® will be reliable?


Since Warmstep® comes from ThermoSoft®, you know that it will work as promised. ThermoSoft® has been providing innovative radiant heat solutions since 1996, and our record of reliability and post purchase support is exceptional. All our heating mats are covered by an extensive warranty, made in the USA, and listed in compliance with UL and ETL safety standards.




How does WarmStep® safeguard against damage to the wood floor?


Warmstep® uses leading-edge Fiberthermic technology to assure each installation is safe from overheating. In addition to this baseline level of safety, we manufacture the heating elements specifically for an output that is appropriate for wood flooring. We incorporate moisture and temperature dataloggers into the WarmStep® system, and we have put extensive effort into building relationships with other industry members to ensure that WarmStep® is compatible with the other components of your project.




How is WarmStep® installed?


Installation is straightforward and intuitive, allowing direct glue or nail installation, as well as floating floor with a variety of underlayment paddings. Just follow the simple installation steps described in the manual. Most projects simply require the mats to be positioned perpendicular to the flooring, and start laying the floor directly over the mats. No additional tools are needed for what you already have for installing floor covering. You do not need to increase the thickness of the floor to install our product. Since WarmStep® requires no sleepers or cement, the addition of radiant heat to your flooring is easier than ever.





I'm a flooring contractor...

When and where can I get the product?


You can get the product now from us directly, or through one of our valued distributor partners. We offer same day shipping on most orders, and orders over $99 are free to ship. We leverage multiple shipping options and can get something to your office or warehouse, or have it rushed right to the project site. Construction projects have a habit of needing something at the last minute, and we go out of our way to accommodate in every way we can.




Why should I pick WarmStep® when there are so many other options out there for electric radiant heat?


The most prominent reason contractors and installers choose Warmstep® is because it is the only product specifically designed for wood floors, tested and evaluated by other NWFA manufacturers, and is the only non-embedded radiant heat allowing direct nail or glue down installation. Also important to remember, is that most customers of ThermoSoft®, makers of WarmStep®, become repeat customers. Our customers come back to us because of our proven technology, prompt service in the estimation and sales phase, and unequaled post purchase support.




Is it profitable for me to offer WarmStep®?


WarmStep® offers great value to your customers, but our trade partner programs allow you to add this to your catalog of add on items in a way that makes financial sense for you and your customer. Third party reports show properties with heated floors selling for as much as 30% over comps, and the electric radiant floors are a popular item in high end homes. This is an option that homeowners want and they will be excited to hear about a way to add radiant heat to a wood floor project without completely altering the nature of their project. You can comfortably offer a great value to your customers, while also making reasonable revenue on materials and installation. Because WarmStep® is so easy to install and you benefit from our back-end support network, the addition of WarmStep® to your projects will be a smooth addition, not a headache to work around.




One of my installers messed up and damaged the system, what can I do?


Almost anything can be fixed, and almost every situation is different. That’s why we have real people right here in our U.S. manufacturing facility to help you with whatever might go wrong on a job site. We can communicate with you through your preferred channel, and we have repair kits and many years of problem solving experience to fix whatever went wrong on site.




Why should we offer your product? How can WarmStep® and other products from ThermoSoft® help me grow my business?


WarmStep® is a simple and easy to understand upgrade from a consumer’s perspective, giving you a new way to differentiate yourself and your business’ capabilities. It is important to show a homeowner that not only are you an expert in the traditional, essential portions of a wood floor installation, but you are also giving them sensible options for unique and luxurious features. WarmStep® helps you to show a homeowner that you are not just another wood flooring contractor, and the simple installation and wood floor specific features of WarmStep® show customers that this is not just a tacked on up-sell, but rather a well thought out offering that you can make to your higher end clientele. Not every homeowner will be the right fit for the addition of electric radiant heat, but by offering WarmStep®, you will stand out to those that demand more out of their contractor.





I'm a GC...

Why should I specify WarmStep®/ThermoSoft® out of all the available radiant products on the market?


WarmStep® allows anyone working with your plans and specifications to avoid costly delays and additional hours involved with typical radiant heated wood floor specs. ThermoSoft® also offers a full featured suite of products for any application, which means that a single manufacturer can serve all electric radiant needs. WarmStep® is also the best electric radiant heat for wood floors from a perspective of safety and performance and has been approved for compatibility with various other flooring products. ThermoSoft® has been in business since 1996, and our products are made in America, backed by expert support before, during, and after project completion.




Why should I include your product in my build?


Heated floors are a desired, luxury feature to add to a project. Without changing the structural design of the home, WarmStep® or other ThermoSoft® products add value and differentiation to any property. Homes with heated floors sell faster, and the feature is easy for realtors to present to potential buyers. It is common to include heated floors in a single bathroom, but by treating the home to a more comprehensive inclusion of radiant heat, your project will stand out from the crowd.




How can I trust WarmStep® as a product to specify?


While a new entry to the wood floor industry, WarmStep® has undergone expansive testing from major recognized agencies such as UL, as well a testing done by other manufacturers of flooring products that might be used in the same project. Our manufacturing is done here in the US to rigorous standards, and our warranties and post purchase support are superlative.




Will this be easy for my subcontractors or laborers to work with?


The beauty of WarmStep® is that it is so intuitive to install. Quick install instructions are easy to read, and since WarmStep® is installed directly beneath the flooring, it fits in easily to the normal procedure of a flooring installation.




How will this affect my timeline and subcontractor needs?


Every project is different, so there is no easy answer to that question. However, the time added to a floor installation by incorporating WarmStep® is minimal, due to the fact that it is compatible with normal floor installation procedures. We recommend using an electrician for the wiring, but the hookup for WarmStep® is considered by most electricians to be a relatively simple task. No other additional subcontractors or steps to your timeline should be necessary.





I'm a reseller...

How will my staff know how to sell this?


ThermoSoft®, makers of WarmStep®, has been working with trade buyers for almost 25 years, and we have a wealth of experience to share with you and your staff to help you make the most of your investment in WarmStep®. We will help your staff be ready to efficiently present WarmStep® to your customer base, but we also offer continuing education for your staff to stay up to date on our products, as well as radiant heat in general. The most important thing to remember is that while we strive to be an innovating manufacturer of electric radiant heat, we are more than just a supplier. Our support staff is here, 7 days a week to help your staff learn about our products, make the right choices for each application, and provide industry leading post purchase support every step of the way.




Why should we offer your product? How can WarmStep® help me grow my business?


The most valuable customers for most business are return buyers. Our customer base has a long history of becoming long term repeat customers because of the level of differentiation and superior position of our products in the radiant heat industry. By offering a unique product like WarmStep® or a comprehensive suite of ThermoSoft® products, you can enjoy the added value that our solutions bring to your existing customer base. The exclusive direct glue or nail install of WarmStep® makes it an attractive offer and a simple add on. And with new NWFA guidelines on the way, WarmStep® exists in a new segment, waiting for key distributors to make their mark. We are putting in the effort to make the industry aware of this development, but contractors and consumers will be looking to their usual distribution channels to purchase WarmStep®.




My customer needs help with their planning or an in-progress project, what do I do?


We see situations like this as opportunities to showcase our ability to assist as well as educate. ThermoSoft® will assist your customers through live phone or chat support, as well as provision of whatever documentation is needed to address their needs. We also can provide your staff with access to the same resources to help them be better equipped to handle the same questions in the future. WarmStep® simplifies in floor heat with wood floors, and all ThermoSoft® products are designed with simplicity in mind, but when you stock ThermoSoft® products, you also stock our project support staff.




I want to minimize my stock/merchandise on the floor, but I don't want to delay my customers.


Not. A. Problem.
WarmStep® as part of the ThermoSoft® family of products, enjoys all the benefits of a vertically integrated manufacturer.
This means that you don’t have to suffer from delays on restocking orders, and you can leverage both stocked inventory as well as drop ship fulfillment. With manufacturing as well as account relations all running out of our Vernon Hills, IL headquarters, every order is processed immediately, most orders ship same or next day, and our production can be scaled to meet large scale stocking orders. ThermoSoft® is a longstanding and reliable part of the radiant heating industry, but it is our flexibility to meet individual partner or customer needs that makes us stand out against our competition.





I'm an architiect or designer...

Why should I specify WarmStep®/ThermoSoft® out of all the available radiant products on the market?


WarmStep® allows anyone working with your plans and specifications to avoid costly delays and additional hours involved with typical radiant heated wood floor specs. ThermoSoft® also offers a full featured suite of products for any application, which means that a single manufacturer can serve all electric radiant needs. WarmStep® is also the best electric radiant heat for wood floors from a perspective of safety and performance and has been approved for compatibility with various other flooring products. ThermoSoft® has been in business since 1996, and our products are made in America, backed by expert support before, during, and after project completion.




Why should I include your product in my build?


Heated floors are a desired, luxury feature to add to a project. Without changing the structural design of the home, WarmStep® or other ThermoSoft® products add value and differentiation to any property. Homes with heated floors sell faster, and the feature is easy for realtors to present to potential buyers. It is common to include heated floors in a single bathroom, but by treating the home to a more comprehensive inclusion of radiant heat, your project will stand out from the crowd.




How can I trust WarmStep® as a product to specify?


While a new entry to the wood floor industry, WarmStep® has undergone expansive testing from major recognized agencies such as UL, as well a testing done by other manufacturers of flooring products that might be used in the same project. Our manufacturing is done here in the US to rigorous standards, and our warranties and post purchase support are superlative.





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866-569-4172

WarmStep@ThermoSoft.com

701 Corporate Woods Parkway, Vernon Hills, IL 60061